When Platform: AI Health Insurance Guidance & Concierge
The workforce transitions platform built for employers
When's AI-powered platform delivers personalized healthcare options, expert guidance, and proven cost savings.
Seamless. Intelligent. Supportive.
Our unified platform combines powerful technology and human expertise to deliver the best outcomes for your employees and your business.
Health Insurance Marketplace
Our platform intelligently matches employees with personalized and affordable ACA, private plan, and Medicare options they may not find on their own.
Healthcare Reimbursement
Turn traditional severance into a targeted health severance benefit. Our platform ensures funds go directly toward coverage, maximizing value and impact.
Concierge Support Team
Every employee gets an expert on their side. Our licensed advisors provide one-on-one concierge support for all scenarios, from plan selection to Medicare navigation.
Empowering smarter decisions for life events
Reduce COBRA liability while ensuring departing employees find optimal coverage through intelligent plan matching and subsidy optimization.
- Intelligent Matching AI analyzes personal health data to find optimal coverage solutions
- Subsidy Optimization Uncovers government aid and discounts to maximize savings
- Network Verification Ensures in-network doctors and prescriptions transfer seamlessly
- COBRA Reduction Delivers affordable alternatives that reduce employer liability by up to 80%
The When Benefit®: A smart COBRA alternative
Replace costly COBRA subsidies, lump sum cash, and continuation coverage with an employer-funded health insurance reimbursement solution.
- Smart Severance Seamless healthcare coverage for involuntary exits, layoffs, and RIFs
- Early Retirement Bridge Cost-effective benefits solution for retiring employees
- COBRA Migration Convert existing COBRA participants to affordable alternatives
- ICHRA Platform Flexible reimbursement benefits for current employees
Better transitions lead to better outcomes
Provides personalized support through career transitions, simplifying complex healthcare decisions with empathy and care.
- Dedicated Advocacy Personal health advisors guide departing employees through coverage options
- Seamless Handoff Transform difficult exits into positive experiences that build brand loyalty
- Complex Navigation Expert guidance through Medicare, COBRA, and marketplace enrollment
- Alumni Relations Strengthen long-term relationships with thoughtful transition support
Platform Features
Full Cycle Service Comprehensive guidance throughout the plan year ensuring continuous support and peace of mind.
White-Glove Concierge Specialized advisors available to support your employees with personalized attention and care.
Co-Branded Platform Customized landing page maintaining your brand identity and demonstrating ongoing commitment.
Strategic Communications Personalized outreach expertly guiding employees through transitions with clarity and support.
Medicare Enrollment Support Educational resources thoughtfully designed for employees exploring Medicare options and benefits.
Configurable Services Tailored marketplace with comprehensive offerings aligned to your specific employee needs.
Custom Marketing Adaptable materials reflecting your group's unique voice while addressing employee concerns.
HRIS Integration Secure data synchronization protecting information integrity with seamless system connectivity.
Custom FAQ Resources Targeted knowledge base addressing employee-specific questions and common concerns.
Rapid Deployment. Instant Impact.
When integrates with all major HRIS systems, including Workday and Paychex. With support for 180° and 360° data flows via CSV or API, implementation requires minimal IT lift and can be completed in just 2-4 weeks.
See what our members are saying about their When experience
98% Satisfaction from over 600 verified reviews.
I felt like I had an actual ally in navigating through the messiness of finding health insurance and signing up.
SarahThe assistance in navigating healthcare plan evaluation, selection, and reimbursement has been both helpful and straightforward.
DaveWhen gave me the trusted solution I needed to navigate the details—keeping my young family covered while I built my business.
NicoleWhen provided all the helpful context I could need without providing too much.
AnneBefore Jane's reminder, I had nearly chosen to continue with COBRA at a price nearly twice the cost of the ACA policy she helped me choose.
SamanthaWhen did a great job at being persistent at following up to make sure I secure medical insurance.
Todd
"It not only reduces the administrative burden, costs, and reduces claims associated with COBRA for employers but also empowers employees with personalized and more affordable health coverage options.”
Barry G
Managing Partner