When Platform: AI Health Insurance Guidance & Concierge

The workforce transitions platform built for employers

When's AI-powered platform delivers personalized healthcare options, expert guidance, and proven cost savings.

Seamless. Intelligent. Supportive.

Our unified platform combines powerful technology and human expertise to deliver the best outcomes for your employees and your business.

Health Insurance Marketplace

Our platform intelligently matches employees with personalized and affordable ACA, private plan, and Medicare options they may not find on their own.

Healthcare Reimbursement

Turn traditional severance into a targeted health severance benefit. Our platform ensures funds go directly toward coverage, maximizing value and impact.

Concierge Support Team

Every employee gets an expert on their side. Our licensed advisors provide one-on-one concierge support for all scenarios, from plan selection to Medicare navigation.

Empowering smarter decisions for life events

Reduce COBRA liability while ensuring departing employees find optimal coverage through intelligent plan matching and subsidy optimization.

The When Benefit®: A smart COBRA alternative

Replace costly COBRA subsidies, lump sum cash, and continuation coverage with an employer-funded health insurance reimbursement solution.

Better transitions lead to better outcomes

Provides personalized support through career transitions, simplifying complex healthcare decisions with empathy and care.

Platform Features

Full Cycle Service Comprehensive guidance throughout the plan year ensuring continuous support and peace of mind.

White-Glove Concierge Specialized advisors available to support your employees with personalized attention and care.

Co-Branded Platform Customized landing page maintaining your brand identity and demonstrating ongoing commitment.

Strategic Communications Personalized outreach expertly guiding employees through transitions with clarity and support.

Medicare Enrollment Support Educational resources thoughtfully designed for employees exploring Medicare options and benefits.

Configurable Services Tailored marketplace with comprehensive offerings aligned to your specific employee needs.

Custom Marketing Adaptable materials reflecting your group's unique voice while addressing employee concerns.

HRIS Integration Secure data synchronization protecting information integrity with seamless system connectivity.

Custom FAQ Resources Targeted knowledge base addressing employee-specific questions and common concerns.

Rapid Deployment. Instant Impact.

When integrates with all major HRIS systems, including Workday and Paychex. With support for 180° and 360° data flows via CSV or API, implementation requires minimal IT lift and can be completed in just 2-4 weeks.

See what our members are saying about their When experience

98% Satisfaction from over 600 verified reviews.

"It not only reduces the administrative burden, costs, and reduces claims associated with COBRA for employers but also empowers employees with personalized and more affordable health coverage options.”

Barry G
Managing Partner