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Welcome to When Support

The When Benefit is a valuable financial benefit for employees to help make post-employment health insurance more affordable and attainable. The When Benefit allows an employee after a job loss the flexibility to choose a health insurance plan that meets their needs, and the benefit reimburses their new plan's monthly health insurance premiums.

Here's how When and the When Benefit works:

• Employer determines the When Benefit amount (example: $1000) and will communicate the benefit amount to an employee as part of their severance and/or exit package.
• When and its concierge team will contact an exiting employee typically one day after a job loss to provide information about their When Benefit amount, and provide the employee a link to When's post-employment portal.
• An exiting employee can select and enroll in their ideal post-employment health insurance plan with When (online via the When portal or over-the-phone with a When licensed agent). Optionally, an employee can find a health insurance plan on their own.
• After the employee has enrolled in a health insurance plan and paid their health insurance premium, they simply need to log into When's post-employment portal and click on the When Benefit menu item. On this screen the employee will need to upload proof of their paid health insurance premium.
• Once the reimbursement request is approved, When will reimburse the employee within two business days. The amount that is reimbursed is then deducted from their When Benefit amount.
• The employee can continue to make monthly reimbursement requests on the When portal until they've used their entire When Benefit, or until they start a new job that offers employer-sponsored health insurance.
• The When Benefit will reimburse health insurance plans (including medical, dental and vision) found on the Exchange, offexchange and short-term medical. Important: Employer-specific exclusions may apply where the When Benefit will not reimburse COBRA continuation coverage. This does not prevent an employee from selecting COBRA continuation coverage, though.

The When Benefit amount is determined by an employer and provided to an employee in a severance or exit package. The employee will be required to accept the terms of an exit agreement from their employer before they can use the When Benefit to reimburse health insurance premiums.