How do I get reimbursed for my When Benefit? – When

Welcome to When Support

Required Proof of Payment

In order for a reimbursement request to be approved, you will need proof of payment that includes the following information:

• The amount paid
• The corresponding insurance plans
• The employee’s name as the primary policy holder
• The period of coverage for which the payment was made

Requests for reimbursements are submitted through your When Employee Portal

To submit your request for reimbursement, log into your When account and navigate to the When Benefit page.

Click Submit Reimbursement Request and complete the reimbursement request form. Attach your proof of payment and click Submit.

You will see your pending reimbursement request appear in the Request History section. Our team will review your request and process the reimbursement.